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LAST POST
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Donald Porter British Airways
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.
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Nelson Boswell Writter
Here a simple but powerfull rule: always give people more than what they expect to get.
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Doug Warner Internet enthusiast
In the world of internet customer services, it’s important remember your competitor is only a mouse click away.
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Harry Bullis General MIlls Inc.
Forget about the sales you hope to make and concentrate on the service you want to render.
